Call Center Agent Full Time

Job purpose

Attends to customers telephonically ensuring that customers have the information and assistance they need in relation to the company’s products and services

Duties

• Take customer calls and provide satisfactory answers to their queries and concerns
• Escalate issues involving dissatisfied customers to Supervisor
• Call clients and customers to inform them about the company’s new products, services a,nd policies
• Guide callers through troubleshooting procedures on solving their issues and/or using the products or services
• Collaborate with other call center members and management to improve customer service
• Assist with payment collections
• Help to train new employees and inform them about the company’s customer management policies

Requirements

• Excellent communication skills
• Exceptional interpersonal and rapport building skills
• Excellent customer service skills
• Good time management and organizational skills
• Comfortable working in fast-paced environment
• Problem solving and troubleshooting skills
• Telephone handling skills, including familiarity with complex or multi-line phone systems
• Trainable and quicker in understanding company’s products and/or services, policies and procedures
• 2 years work experience in call centers, service provision, debt collection, etc